LuLaRoe Faces Backlash From Angry Customers Over Defective Products
(Facebook / LuLaRoe)
If you’re a woman on social media, you’ve probably heard of LuLaRoe—the company that makes cute, affordable, ultra-soft leggings. You probably even have friends who are consumers or consultants, and have even been invited to an online LuLaRoe party. Hell, you may have even bought a pair or two yourself. But LuLaRoe’s overnight popularity is currently taking a nosedive as reports come to light about defective products and a complete disregard for consumers from LuLaRoe Corporate.
In recent weeks, thousands of customers have begun airing complaints, on social media and the Better Business Bureau, about the craftsmanship of the products.
“One pair of leggings I received from a consultant covered in holes,” said Alana Taylor, a repeat customer of LuLa Roe who has had leggings literally rip apart on her while in public.
Other customers, like Ice’Shay Penney, said that her leggings, “disintegrated” within just a few hours of putting them on. If that sounds completely unacceptable, you’re not alone. There are now nearly 16,000 dissatisfied customers in a Facebook group called LuLaRoe Defective/Ripped/Torn Leggings and Clothes, and that includes some of the 72,000+ independent consultants who are also feeling uncomfortable selling defective products.
Another LuLaRoe customer, Lisa Barretta, complained that the sizing of the leggings was inconsistent. She claims that she’s worn a size medium in one pair and a 2XL in another–a high inconvenience considering these products have to be ordered prior to try-on.
Some customers have attempted to obtain refunds, but one consultant stated, “We were encouraged to replace, not refund, any damaged items.” She also said that her attempts at contacting anyone at LuLaRoe corporate were unsuccessful.
LuLaRoe’s response to the situation has been less than stellar. Justin Lyon, their chief marketing officer, told TODAY, “If there are things we can do to make our product better, we’re very serious and interested to see what that looks like.”
Business Insider recently obtained a company e-mail from LuLaRoe’s head of production, Patrick Winget, which states, “The leggings may get holes, because we weaken the fibers to make them buttery soft…We have done all we can to fix them.”
Sounds like a lot of excuses and zero apology.
LuLaRoe is already in the midst of a class-action federal lawsuit regarding wrongful sales tax charges. Sounds like there might be another such lawsuit in the making if things don’t shape up soon for their customers.